Refund Policy

The Cheshe Brand ("we," "our," "us") is committed to providing high-quality products and excellent customer service. This Refund Policy outlines the terms under which refunds are issued to our customers. By making a purchase from Cheshe, you agree to the terms outlined below.

This policy complies with applicable consumer protection laws, ensuring fairness and transparency. Please note that this Refund Policy applies only to items purchased directly from Cheshe via our official website or authorized outlets

We understand that sometimes a product might not meet your expectations. To ensure customer satisfaction, Cheshe offers a 7-day refund policy from the date of delivery.

Key Points of Our Refund Policy:

1. Eligibility:

   • Refunds are available only for unused, undamaged items in their original packaging with all tags and labels intact.

   • Proof of purchase (e.g., receipt, order confirmation) is required for all refund requests.

2. Timeframe:

   • Refund requests must be initiated within 7 days of receiving the item.

   • After this period, items are no longer eligible for a refund.

3. Non-Refundable Items:

   • Gift cards, sale items, and personalized/customized products are not eligible for refunds.

   • Any item damaged after delivery or showing signs of wear will not qualify for a refund.

4. Processing Time:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

   • Approved refunds are processed within 5-7 business days, and the amount will be credited back to the original payment method.

5. Shipping Costs:

   • Return shipping costs are the customer’s responsibility unless the item received was damaged or incorrect.

   • Original shipping charges are non-refundable.

When initiating a refund request, ensure you provide the following:

1. Order Details:

   • Order number or receipt.

   • Name, email, and phone number associated with the order.

2. Reason for Refund:

   • Brief explanation of the reason for the refund request.

   • For damaged or defective items, include photographs or other supporting evidence.

3. Condition of the Item:

   • Confirmation that the item is unused, undamaged, and in its original packaging.

4. Return Procedure:

   • Contact our customer service team at [insert email/contact information] to request a return authorization before sending any items back.